Privacy Policy
Effective Date: September 18, 2025
RiseTrail (“we,” “our,” “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, membership services, or donation platforms. By using our services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Information
Name, address, email, phone number
Membership registration details
Donations Information
Donation history (amount, method, frequency)
Payment details processed securely by third-party providers (we do not store credit card numbers)
Technical Information
IP address, browser type, operating system, and usage data collected through cookies or analytics tools
Communications
Emails, messages, and inquiries sent to RiseTrail
Newsletter sign-ups and communication preferences
2. How We Use Your Information
We use your information for the following purposes:
To register and manage free memberships
To process donations (cheque or online only; no cash donations accepted)
To send newsletters, updates, and organizational announcements (with your consent)
To comply with grant reporting requirements
To administer sponsorship agreements and provide recognition to sponsors (as agreed)
To monitor and improve website performance and user experience
To enforce our Terms & Conditions, including addressing violations of conduct rules
3. Legal Basis for Processing
As a Canadian nonprofit, RiseTrail processes personal information under PIPEDA based on:
Consent: when you voluntarily provide information (e.g., membership registration, newsletter sign-up, donations)
Legal obligation: when we must comply with Canadian laws and regulations
Legitimate interest: to maintain and improve our programs, communications, and services
4. How We Share Information
We do not sell or rent your personal information. We may share information only in these cases:
Service Providers: trusted third-party partners (e.g., payment processors, email newsletter platforms) who are bound by confidentiality obligations
With sponsors, where recognition or acknowledgments are part of the sponsorship agreement (e.g., name or logo displayed on the website, newsletters, or events).
Legal Requirements: when required by law, court order, or government authority
Protection of Rights: to protect RiseTrail, its mission, members, or the public from harm
5. Cookies & Tracking
Our website may use cookies and analytics tools to:
Track website usage
Improve user experience
Monitor technical performance
You may disable cookies through your browser settings, though some features may not function properly.
6. Donations & Payment Security
RiseTrail accepts donations by cheque or secure online payment only.
Online donations are processed by third-party providers (e.g., Stripe, PayPal, or bank services) that comply with industry security standards.
RiseTrail does not store or retain your complete payment details.
RiseTrail accepts donations, sponsorships, and grants.
Sponsorships may involve recognition (such as logos, names, or acknowledgments) that will only be shared with your consent and in accordance with the sponsorship agreement.
7. Data Retention
Membership information is retained for as long as your account remains active.
Donation records are kept as required by Canadian law for financial and audit purposes.
Information no longer needed will be securely deleted or anonymized.
8. Protecting Your Information
We implement reasonable physical, electronic, and administrative safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (Under Canadian Law)
You have the right to:
Access your personal information
Request corrections or updates
Withdraw consent for communications (unsubscribe from newsletters at any time)
Request deletion of your personal data (subject to legal and financial record-keeping obligations)
To exercise these rights, don’t hesitate to get in touch with us at [email protected].
10. Children’s Privacy
RiseTrail’s services are intended for general audiences and are not specifically directed at children under the age of 13. We do not knowingly collect personal data from minors without parental or guardian consent.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. Please review their policies separately.
12. Changes to This Privacy Policy
RiseTrail may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our Website or Services after updates indicates acceptance of the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, don’t hesitate to get in touch with us at:
RiseTrail
Email: [email protected]